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  Title Copies
ServSafe Coursebook without the Scantron Certification Exam Form 
Edition: 3 
Year: 2004 
ISBN: 0471522082 
ISBN 13: 9780471522089 
Knock Your Socks Off Service on the Phone Workbook and Audio Program 
Year: 1999 
ISBN: 076121187X 
ISBN 13: 9780761211877 
Fundamentals of Purchasing 
Year: 2016 
ISBN: 0761214003 
ISBN 13: 9780761214007 
The Good, the Bad and the Ugly: Customer Service Stories 
Year: 2016 
ISBN: 1893937275 
ISBN 13: 9781893937277 
A.D.D. is a Gift, Not a Disorder: If you don't have it, you should get it! 
Edition: 1 
Year: 2013 
ISBN: 0977066819 
ISBN 13: 9780977066810 
Simple Steps to Exceeding Customer Expectations 
Edition: 2 
Year: 2005 
Simple Steps to "an Extraordinary Career & Life" (Volume 1) 
Year: 2016 
ISBN: 0977066827 
ISBN 13: 9780977066827 
Even Monkeys Fall From Trees 
Year: 2001 
ISBN: 0970764804 
ISBN 13: 9780970764805 
Give'em the Pickle! 
Edition: Fourth Edition 
Year: 1998 
ISBN: 1880692333 
ISBN 13: 9781880692332 
The Complete MBA For Dummies 
Edition: 1 
Year: 2000 
ISBN: 076455204X 
ISBN 13: 9780764552045