Management & Leadership, Customer Relations, New, Used & Rental Textbooks 

Great customer service isn't something that's just "nice" to do for people - it's vital to the ongoing success of your company. The truth is, one bad experience - however small and insignificant - can send your customers directly into the arms of your competitors.

How do you deliver service that "Wows" your customers and exceeds their expectations? How do you help your customer service staff develop the habits and characteristics of service superstars?

In this handbook, we've compiled a wealth of up-to-the-minute ideas, insights and techniques for consistently delivering exceptional service. You'll learn directly from today's customer service "superstar" companies...go behind the scenes to discover what works and what doesn't...and find out how to transform your organization into one that's "customer-centered." - from Amzon