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Tag: Customer Relations [ All ]

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  Title Copies
Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (50-Minute Series) 
Edition: 3 
Year: 2002 
ISBN: 1560526696 
ISBN 13: 9781560526698 
 1 
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers 
Edition: 1 
Year: 1999 
ISBN: 1564144003 
ISBN 13: 9781564144003 
 1 
Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance 
Edition: 1 
Year: 2017 
ISBN: 1119405726 
ISBN 13: 9781119405726 
 1 
Even Monkeys Fall From Trees 
Year: 2001 
ISBN: 0970764804 
ISBN 13: 9780970764805 
 1 
Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) 
Year: 2000 
ISBN: 1558522751 
ISBN 13: 9781558522756 
 3 
Simple Steps to Exceeding Customer Expectations 
Edition: 2 
Year: 2005 
 1 
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
Edition: 1 
Year: 2008 
ISBN: 0071548335 
ISBN 13: 9780071548335 
 1 
The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! 
Edition: 1 
Year: 1999 
ISBN: 0375407715 
ISBN 13: 9780375407710 
 1 
The Ultimate Question: Driving Good Profits and True Growth 
Edition: 1 
Year: 2006 
ISBN: 1591397839 
ISBN 13: 9781591397830 
 3