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Page 9 of 10

  Title Copies
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
Edition: 1 
Year: 2008 
ISBN: 0071548335 
ISBN 13: 9780071548335 
 1 
The One Minute Manager 
Edition: Reissue 
Year: 1983 
ISBN: 0425098478 
ISBN 13: 9780425098479 
 1 
The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! 
Edition: 1 
Year: 1999 
ISBN: 0375407715 
ISBN 13: 9780375407710 
 1 
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary 
Edition: 1 
Year: 2006 
 1 
The Trainer's Handbook 
Edition: 1 
Year: 1998 
ISBN: 0787939919 
ISBN 13: 9780787939915 
 1 
The Trainer's Pocketbook (Management Pocketbook Series) 
Edition: 8th 
Year: 1999 
ISBN: 1579220207 
ISBN 13: 9781579220204 
 5 
The Ultimate Question: Driving Good Profits and True Growth 
Edition: 1 
Year: 2006 
ISBN: 1591397839 
ISBN 13: 9781591397830 
 3 
What Every Manager Needs to Know About Sexual Harassment 
Edition: 1 
Year: 1999 
ISBN: 0814404928 
ISBN 13: 9780814404928 
 1 
What Got You Here Won't Get You There: How Successful People Become Even More Successful 
Edition: Abridged 
Year: 2007 
ISBN: 0739342231 
ISBN 13: 9780739342237 
 1 
What Got You Here Won't Get You There: How Successful People Become Even More Successful 
Edition: Revised ed. 
Year: 2007 
ISBN: 1401301304 
ISBN 13: 9781401301309 
 1 
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