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Author: Joseph Michelli [ All ]

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  Title Copies
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
Edition: 1 
Year: 2008 
ISBN: 0071548335 
ISBN 13: 9780071548335 
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary 
Edition: 1 
Year: 2006 
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